DEPOSIT AND WITHDRAWAL POLICY

1. INTRODUCTION

This Deposit and Withdrawal Policy (“Policy”) outlines the procedures governing deposits and withdrawals for clients of CaravanFX Limited (the “Company”).

The Policy is designed to ensure:

• secure transactions;
• compliance with AML/CTF regulations;
• protection of client funds.

2. GENERAL PRINCIPLES

• All transactions must comply with applicable laws and AML regulations.
• The Company reserves the right to request additional verification at any time.
• The Company may refuse or delay transactions where necessary.

3. ACCEPTED PAYMENT METHODS

The Company may accept deposits via:

• bank transfers;
• payment service providers;
• electronic wallets;
• cryptocurrencies (including but not limited to USDT TRC-20).

Available methods may vary by jurisdiction.

4. ACCOUNT OWNERSHIP

• Deposits must be made only from accounts in the client’s name.
• Third-party payments are strictly prohibited.

Any violation may result in:

• rejection of funds;
• account suspension.

5. DEPOSIT PROCESS

• Deposits are credited once received and confirmed.
• Processing times depend on the payment method.
• The Company is not responsible for delays caused by third-party providers.

6. CRYPTOCURRENCY DEPOSITS

• Cryptocurrency transactions are irreversible.
• Clients must ensure correct wallet details.
• The Company is not responsible for:
  • incorrect addresses;
  • network errors.

The Company may:

• request proof of wallet ownership;
• perform blockchain analysis.

7. WITHDRAWAL POLICY

General rules:

• Withdrawals are processed only after full verification (KYC);
• Funds are returned using the same method used for deposit, where possible;
• The Company may request additional documents.

8. WITHDRAWAL PROCESSING TIME

• Requests are reviewed within 1–3 business days.
• Additional delays may occur due to:
  • compliance checks;
  • payment providers.

9. AML AND SECURITY CHECKS

The Company may:

• delay or reject transactions;
• request source of funds;
• conduct enhanced due diligence.

10. REFUND POLICY

• Refunds may be issued only to the original payment method.
• Third-party refunds are not permitted.

11. FEES AND CHARGES

• The Company may charge fees for deposits or withdrawals.
• External providers may apply additional fees.

12. ACCOUNT SUSPENSION

The Company may suspend or block transactions in cases of:

• suspected fraud;
• AML concerns;
• violation of terms.

13. NEGATIVE BALANCE / TRADING IMPACT

• Withdrawals may be restricted if margin requirements are not met.
• Open positions may affect available balance.

14. CLIENT RESPONSIBILITY

Clients are responsible for:

• accuracy of payment details;
• compliance with local laws.

15. POLICY UPDATES

The Company reserves the right to amend this Policy at any time.

16. CONTACT INFORMATION

support@caravanfx.com